FAQ

It's very simple!

1. Choose your design on the shop
2. Click "BUY NOW"
3. Select your size and color
4. Add to cart
5. Place your order and pay securely

You'll receive a confirmation email immediately.

Modifications are possible within 2 hours after validation.

Contact us quickly at contact@reptilien.fr with your order number.

⚠️ After 2 hours, the order is in production and can no longer be modified.

Yes, within 2 hours after validation.

Email: contact@reptilien.fr with your order number.

Full refund within 5-7 days.

Total times (production + shipping):

• 🇫🇷 France: 5-7 business days
• 🇪🇺 Europe: 7-10 business days
• 🌍 International: 10-15 business days

⚡ Print-on-demand production (2-3 days) + Shipping

You'll receive 2 emails:

1. Order confirmation (immediate)
2. Tracking number (2-3 days after order)

Click the tracking link in the email to follow your parcel in real time.

• 🇫🇷 France: €5
• 🇪🇺 Europe: €7
• 🌍 International: €12

🎁 Free shipping from 2 t-shirts purchased!

Bella+Canvas 3001 Size Guide:

• S: Chest 34-36"
• M: Chest 38-40"
• L: Chest 42-44"
• XL: Chest 46-48"
• 2XL: Chest 50-52"

Unisex fit. If in doubt, go one size up.

View full size guide →

Guaranteed premium quality:

• 🏆 Bella+Canvas 3001 (streetwear reference)
• 🌱 100% combed ringspun cotton (180 g/m²)
• 🎨 High definition DTG printing
• 💪 Wash resistant (50+ cycles)
• 🔥 Soft, breathable, comfortable fabric

Learn more →

Yes, professional DTG printing:

• ✅ Won't crack
• ✅ Won't peel
• ✅ Long-lasting colors (50+ washes)
• ✅ High definition maintained

🧼 Wash inside out, max 30°C, no tumble dryer.

Your t-shirt is printed after your order, not kept in stock.

Benefits:

• 🌍 Zero waste (eco-friendly)
• ✨ Freshly printed (maximum quality)
• 🎨 Unique design just for you

⏱️ Production: 2-3 days, then shipping.

100% secure payments:

• 💳 Credit card (Visa, Mastercard, Amex)
• 🔵 PayPal
• 🟣 Stripe

🔒 SSL encryption • Fraud protection • No data stored

Yes, maximum security guaranteed:

• 🔒 SSL certificate (data encryption)
• 🛡️ PCI-DSS compliance
• 🔐 Stripe fraud protection
• ✅ No banking data stored

Shopify platform (used by 2M+ stores).

Yes! The invoice is automatically sent by email after your order.

You can also download it from your customer account.

14-day money back guarantee

Conditions:

• ✅ Unworn, unwashed product
• ✅ Tags still attached
• ✅ Original packaging
• ✅ Within 14 days of receipt

📧 Email: contact@reptilien.fr to request a return.

It depends:

• 🆓 Product defect: Costs reimbursed
• 🆓 Our mistake: Costs reimbursed
• 💰 Change of mind: At your expense (approx. €5-8)

⚠️ No direct exchange (print-on-demand).

Process:

1. Return the product (14 days)
2. Full refund
3. New order with correct size

💡 Check the size guide before ordering.

Contact us immediately:

📧 contact@reptilien.fr

Provide:

• Order number
• Photos of the defect
• Description of the problem

✅ Free replacement or full refund within 48 hours.